Monday - Friday
Water Treatment Manager
Environmental Compliance Manager
Water Billing & Property Transfers
SYSTEM FLUSHING UPDATE
Flushing will continue through May 24.
SYSTEM FLUSHING TO START TUESDAY APRIL 16
As part of our ongoing maintenance program, Westford Water Department will be completing a comprehensive flushing of the water mains, in the North Street section of Graniteville and Nabnasset areas of Town. We are scheduled to begin the flushing program on April 16, 2013 and be completed on May 17, 2013. Flushing will be completed between the hours of 8:00 AM and 3:00 PM. This schedule is subject to change as weather conditions and length of flushing times may vary.
Click here to see a map of the area of flushing
Flushing is completed to maintain water quality throughout the distribution system.
This program involves opening fire hydrants and flushing valves to create increased water flows which dislodge and clean out naturally occurring sedimentation in the pipelines.
Minor flooding of streets, periods of low pressure and/or periods you may be without water could occur.
Discolored water may result from the flushing so we recommend that you fill bottles with water for use during this time. If you experience colored water after the scheduled completion time, please run the cold water for 5 to 10 minutes to clear your service line. If your water does not clear or if you have concerns regarding this flushing please call the Water Department at 978-692-5529.
Please avoid washing clothes during the dates and times above.
Westford Water Department reassures customers the water is safe to drink and any discoloration should clear up after the water is run a few minutes.
Water Department Open House and Environmental Health and Wellness Expo
May 15 at the Water Department (60 Forge Village)
Click here for more information.
Rain Barrel Sale
The Westford Water Department is partnering with The Great American Rain Barrel Company for a 2013 rain barrel sale. Click here for more information.
Information on Service Line Insurance
Several of our customers have recently received calls from companies offering water service line insurance. We would like our customers to know that the Westford Water Department does not endorse any service line insurance product or company. Before considering purchasing service line insurance you may want to check with your home insurance company - as some policies do offer some coverage for service line repairs or replacement.
Beginning January 1, 2013, there will be a $0.25 processing fee assessed by Unibank gold for all electronic check payments.
LITTLETON ROAD (ROUTE 110) WATER MAIN IMPROVEMENT PROJECT
The Water Department recently completed the first phase of a water main improvement project along Route 110. The first phase included installation of approximately 2,500 feet of new 12-inch ductile iron water main from Nixon Road (near Chili’s) to St. Mary’s Drive (at Nashoba Technical High School). The purpose of the project was to replace the existing 8-inch main and improve fire protection and water system reliability to the Town’s main commercial district. All customers along the project route were connected to the new main including Nashoba Technical High School, the entire Technology Park, the new Bridges at Westford project, and customers along South Chelmsford Road. All of the trenches will be repaved next spring. Construction of this phase of the project was completed by Cedrone Corporation, of North Billerica, MA.
The second phase of this project is expected to begin in the spring 2013, when MassDOT begins reconstruction of Route 110 from Boston Road to Nixon Road. The existing water main in this section will also be replaced with new 12-inch ductile iron water main. When this phase is completed, the water distribution system will include a 12-inch transmission main extending from Concord Road (Route 225) to Tadmuck Road, a distance of over 2.5 miles. This was a key infrastructure improvement that has been identified in the Water Department’s Master Plan. The entire project, which is financed exclusively from the Water Department Enterprise fund, will cost approximately $1.3M.
*Note: This project will be completed in 2 sections: The Nixon Road to St. Marys section (to be completed first), and then the Nixon Road to Boston Road section - which is scheduled to be completed in the Spring of 2013.
YOUR 2011 CONSUMER CONFIDENCE REPORT (CCR) IS AVAILABLE ONLINE
On Thursday June 21, 2012 the Water Department posted our 2011 report on water quality. Click on the above link (Consumer Confidence Report Online) to access the CCR. This annual report is required by MassDEP and is your source for information about water testing and results. It also includes information about where your water comes from, how it is treated, the department’s backflow prevention program and the Town’s Water Conservation Policy and Water Resource Protection Bylaws. The 2011 CCR is available to download from this site and copies are also available at the Water Department, the Fletcher Library, the Town Clerks office, Health Department, Highway Department, Roudenbush Community Center, Cameron Senior Center, and the US Post Office located on Littleton Road. The 2011 CCR was mailed to all Westford residents and businesses on Monday, June 25.
For Kids and Adults...
We've been fortunate to have a local Fourth Grader provide us with an interesting and informative website called Water Conservation for Kids. Check out this great resource and learn easy and practical ways to conserve water. Good for adults too!
See the 2011 Grade Four Poster Contest Winning Posters.
March 18-24, 2013 is EPA Watersense Fix A Leak week! Click below to learn ways to save water and lower your bills.
For Your Information: Click here to find out how to read a Neptune E-Coder water meter
RESIDENTIAL WATER METER REPLACEMENT
Water meters need to be replaced every 15 years according to accepted performance standards. When you receive a letter from the Water Department indicating the need to replace your meter, please contact the Water Department as soon as possible to schedule an appointment. Replacement of the meter takes about 30 minutes and is performed at no charge to you. With over 500 meters to change per year your cooperation is crucial for us to get this done!
For Your Information: Water Heaters. Click here for helpful information on water heaters
Click here for information on recent increases in water hardness levels in some areas of town.
Water Main Breaks
Please refer to the water main breaks page for guidance on how to recognize and what to do in the event of a water main break. Information on water main breaks will now be posted on this website. Additionally, this information will be posted on Town Notices.
How to Connect to Town Water
Click here to get information on how to become connected to town water.
Service Line Leaks and Repairs
Service line leaks must be repaired immediately, and are the responsibility of the homeowner. Please click on "Service Line Repairs" for additional details.
If you have an emergency outside of office hours, please call the Police Department at
978-692-2161 and the dispatcher will page our on-call personnel for fast response.
INFORMATION ON FLUORIDATION
There have been some recent develpoments regarding community water fluoridation. The current recommended adjusted fluoride levels in drinking water, which is determined for each state by the US Centers for Disease Control and Prevention (CDC), is a range from 0.7 ppm to 1.2 ppm (parts per million)
The U.S. Department of Health and Human Services (HHS) HHS is proposing that recommended adjusted fluoride levels be consistent for each state at 0.7ppm.
The Westford Water Department (WWD) adds fluoride to the drinking water supply to the Massachusetts standard which is between 0.9 to 1.2 ppm. The Massachusetts Department of Public Health has stated that there is no public safety concern about fluoridation at this recommended level in Massachusetts. The WWD is aware of the proposed HHS recommendations and will review our processes in light of the final recommendation. We will also pay close attention to further regulatory developments and stand ready to respond.
For more information on these developments click on the below websites:
You can access the Massachusetts Department of Public Health’s statement on community water fluoridation on their webpage at www.mass.gov/dph/oralhealth under the topic area “community water fluoridation” or on the link below.
HAVE AN ISSUE FOR THE WATER COMMISSIONERS?
Water Commissioner meetings are regularly held on the first and third Wednesday of each month. To present an issue to the Commissioners at a meeting you need to have a time scheduled on the agenda. All requests to be part of the agenda for a Water Commissioner’s meeting must be received by the Superintendent Robert Worthley no later than 12:00 noon of the Friday immediately preceding the meeting. If a request to be added to the agenda is received after 12:00 noon of the Friday preceding the meeting it will be added to the next scheduled meeting. Agendas are posted on the Westford town website on the Monday morning immediately preceding the next meeting. To view an agenda click on the Meeting Agendas link here or on the lower left hand side of the web page.
The Westford Water Department is charged, by the town, with providing safe, high quality, uninterrupted water at a reasonable pressure, to meet the health and fire protection needs of that portion of the town served by the public water system. service while meeting various state and federal requirements.
Nutting Road Water Treatment Facility
Forge Village Water Treatment Facility
Town of Westford | 55 Main Street, Westford, MA 01886 | 978.692.5500 | 8am-4pm Monday - Friday | Home