For Your Information: Click here to find out how to read a Neptune E-Coder water meter
FIRE HYDRANTS
With the last of the leaves just about to fall, it’s time for a friendly reminder of the importance of keeping fire hydrants free and clear of snow. We already had an early taste of snow in October, and there is no reason to believe that we’ve seen that last of it. It’s critical that the hydrants are cleared of snow so that they are readily visible and accessible in the event of a fire emergency. During an emergency nobody wants firefighters wasting precious time looking for a hydrant buried under the snow – or having to clear away the snow in order to use. With over 1,000 hydrants in town the Water Department needs your
help keeping them clear after a snowstorm. So if there is a hydrant in front of your house – and you are physically able – please take the time to clear an area several feet around the hydrant. We truly appreciate your help!
In addition to helping us keep the hydrants clear – please don’t make our jobs harder by shoveling or plowing snow onto a hydrant when clearing your property. It’s important to note that: In accordance with Massachusetts General Law Chapter 148 Section 27B it is unlawful to pile, push, or plow snow or ice on or against any fire hydrant in public or private way.
RESIDENTIAL WATER METER REPLACEMENT
Water meters need to be replaced every 15 years according to accepted performance standards. When you receive a letter from the Water Department indicating the need to replace your meter, please contact the Water Department as soon as possible to schedule an appointment. Replacement of the meter takes about 30 minutes and is performed at no charge to you. With over 500 meters to change per year your cooperation is crucial for us to get this done!
For Your Information: Water Heaters. Click here for helpful information on water heaters
NEW WEBSITE FEATURE!
We would love to hear how we are doing! In an effort to continually improve our quality of service we’ve added a field on our website to allow you to send us your comments. Simply click on “Comments” on the left hand side of the page directly under “Service Information” and fill out the form with your comment. Alternatively, we can still be reached the old fashioned way at 978-692-5529. We welcome your feedback as this provides us with valuable information on what we’re doing right, and how we can improve. Please note that this comments area is for general service and non-emergency issues only. For emergencies or water quality issues please contact the Department at 978-692-5529 (or for after hours emergencies call the Police
Dispatcher at 978-692-2161).
Water Hardness
Click here for information on recent increases in water hardness levels in some areas of town.
Water Main Breaks
Please refer to the water main breaks page for guidance on how to recognize and what to do in the event of a water main break. Information on water main breaks will now be posted on this website. Additionally, this information will be posted on Town Notices.
How to Connect to Town Water
Click here to get information on how to become connected to town water.
Service Line Leaks and Repairs
Service line leaks must be repaired immediately, and are the responsibility of the homeowner. Please click on "Service Line Repairs" for additional details.
March 14-20 is EPA WaterSense Fix a Leak Week! Click on the link below for practical ways to conserve water.
If you have an emergency outside of office hours, please call the Police Department at
978-692-2161 and the dispatcher will page our on-call personnel for fast response.
YOUR 2010 CONSUMER CONFIDENCE REPORT (CCR) WAS MAILED ON JUNE 18, 2011
On Thursday June 9, 2011 the Water Department posted our 2010 report on water quality. Click on the above link (Consumer Confidence Report Online) to access the CCR. This annual report is required by MassDEP and is your source for information about water testing and results. It also includes information about where your water comes from, how it is treated, the department’s backflow prevention program and the Town’s Water Conservation Policy and Water Resource Protection Bylaws. The 2010 CCR is available to download from this site and hard copies are available at the Water Department, the Fletcher Library, the Town Clerks office, Health Department, Highway Department, Roudenbush Community Center, Cameron Senior Center, and the US Post Office located on Littleton Road.
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Click the "EPA WaterSense" link in the menu above to find out more about this program!! |
INFORMATION ON WATER CONSUMPTION AND BILLING
Last summer many water takers were surprised with how large their water consumption was...
Please refer to the attached explanation of water conditions for the summer of 2010 and how water usage is billed.
INFORMATION ON FLUORIDATION
There have been some recent develpoments regarding community water fluoridation. The current recommended adjusted fluoride levels in drinking water, which is determined for each state by the US Centers for Disease Control and Prevention (CDC), is a range from 0.7 ppm to 1.2 ppm (parts per million)
The U.S. Department of Health and Human Services (HHS) HHS is proposing that recommended adjusted fluoride levels be consistent for each state at 0.7ppm.
The Westford Water Department (WWD) adds fluoride to the drinking water supply to the Massachusetts standard which is between 0.9 to 1.2 ppm. The Massachusetts Department of Public Health has stated that there is no public safety concern about fluoridation at this recommended level in Massachusetts. The WWD is aware of the proposed HHS recommendations and will review our processes in light of the final recommendation. We will also pay close attention to further regulatory developments and stand ready to respond.
For more information on these developments click on the below websites:
You can access the Massachusetts Department of Public Health’s statement on community water fluoridation on their webpage at www.mass.gov/dph/oralhealth under the topic area “community water fluoridation” or on the link below.
HAVE AN ISSUE FOR THE WATER COMMISSIONERS?
Water Commissioner meetings are regularly held on the first and third Wednesday of each month. To present an issue to the Commissioners at a meeting you need to have a time scheduled on the agenda. All requests to be part of the agenda for a Water Commissioner’s meeting must be received by the Superintendent Robert Worthley no later than 12:00 noon of the Friday immediately preceding the meeting. If a request to be added to the agenda is received after 12:00 noon of the Friday preceding the meeting it will be added to the next scheduled meeting. Agendas are posted on the Westford town website on the Monday morning immediately preceding the next meeting. To view an agenda click on the Meeting Agendas link here or on the lower left hand side of the web page.
PERCHLORATE TREATMENT FACILITY
In March 2011 the MassDEP granted approval for the Nutting Road Perchlorate Treatment Facility and Stepinski well - and both are now in operation . The Nutting Road Perchlorate facility uses an ion-exchange resin to remove perchlorate from Cote and the new Stepinski wells prior to entering the existing Nutting Road Treatment Plant for further treatment to remove iron and manganese.
 The Westford Water Department is charged, by the town, with providing safe, high quality, uninterrupted water at a reasonable pressure, to meet the health and fire protection needs of that portion of the town served by the public water system. service while meeting various state and federal requirements.
Nutting Road Water Treatment Facility
Forge Village Water Treatment Facility
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